Refund policy

Return policy We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same original packaging .

To start a return, you can contact us at trey@soldiertosoldiergear.com If your return is accepted, we’ll send you instructions on how and where to send your package (we only pay for return shipping on damaged items, or if we mistakenly sent the incorrect item) . Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at trey@soldiertosoldiergearcom.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items),

Exchanges
To start an exchange, you can contact us at trey@soldiertosoldiergearcom. We will send you instructions on how and where to send your package. We do not cover the cost of return shipping but will ship your exchange on the house once your original item is received.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that the cost of shipping will not be refunded as that is a non-recoupable cost. Please remember it can take some time for your bank or credit card company to process and post the refund too.